PrivacyPolicy
Your privacy and data security are our top priorities. Learn how we protect your information.
Data Protection Overview
At SwiftCharge, we take data protection seriously and implement comprehensive measures to ensure the security of your information: • End-to-end encryption for all transactions • Regular security audits and penetration testing • Multi-factor authentication for account access • Real-time monitoring for suspicious activities • Automated threat detection systems • Regular staff security training We continuously update our security protocols to maintain the highest standards of data protection in the industry.
Information We Collect
We collect and process the following types of information: 1. Basic Information: • Mobile phone number • Email address (optional) • Transaction history • Payment information (processed securely through our payment partners) 2. Technical Information: • IP address • Device information • Browser type • Operating system 3. Usage Information: • Service preferences • Top-up frequency • Customer support interactions • Website navigation patterns We do not collect or store: • Complete credit card numbers • Personal identification documents • Social media profiles • Location data beyond country level
How We Use Your Data
Your data is used for the following purposes: 1. Service Delivery: • Processing mobile top-ups • Account management • Transaction verification • Customer support 2. Service Improvement: • Analytics and performance monitoring • User experience optimization • Service reliability improvements • Feature development 3. Legal Compliance: • Anti-fraud measures • Financial regulations compliance • Tax reporting requirements • Law enforcement requests (when legally required) We never: • Sell your personal data • Share data with unauthorized third parties • Use data for unauthorized marketing • Process data without legal basis
Your Privacy Rights
Under Swiss data protection law and GDPR, you have the following rights: 1. Access Rights: • Request copies of your personal data • Verify what data we hold about you • Receive data processing information 2. Control Rights: • Update or correct your information • Request data deletion • Restrict data processing • Data portability requests 3. Communication Rights: • Opt-out of marketing communications • Choose communication preferences • Request processing information To exercise these rights: • Email: [email protected] • Response time: Within 30 days • No fee charged for standard requests
Data Security Measures
Our comprehensive security framework includes: 1. Technical Security: • 256-bit AES encryption • SSL/TLS secure connections • Firewalls and intrusion detection • Regular security patching • Automated backup systems 2. Physical Security: • Secure data centers in Switzerland • Access control systems • 24/7 surveillance • Environmental controls 3. Administrative Security: • Employee background checks • Regular security training • Access control policies • Incident response plans • Regular security audits
Transparency & Updates
Our commitment to transparency includes: 1. Policy Updates: • Regular policy reviews • Advance notice of changes • Clear change documentation • Email notifications for significant updates 2. Communication Channels: • Dedicated privacy support team • Regular transparency reports • Clear incident reporting procedures • Open feedback channels 3. Compliance Reporting: • Annual compliance audits • Public security certifications • Industry standard adherence • Regular compliance updates
Questions About Your Data?
Our data protection team is here to help with any privacy-related concerns.
Last updated: February 2025
SwiftCharge complies with Swiss Federal Act on Data Protection and EU GDPR requirements.